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Andrew Spanyi, Founder and Managing Director, Spanyi International, Inc.and author of Operational Leadership will talk about his new book and answer your questions.
Customers are increasingly demanding higher...read more
Executive Sponsorship is so important, but organizations do it many different ways. What I find is that choosing the right sponsor, and being clear on what they do is critical. So how does your organization find sponsors at the process level and for the organization? And what critical value do...read more
Improving enterprise processes should be done in the context of an organization’s business strategy. Demonstrating the strategic contribution these improvements make to the business can be done quantitatively by combining the BPM discipline with the Balanced Scorecard methodology. Has...read more
What should be the working relationship among the process owner, business architect, enterprise architect, performance architect and business process analyst?
Has anyone used a performance architect either as an outside consultant or as a salaried employee?
Is the performance architect role part of...read more
The role of the Performance Architect in an Enterprise Process Improvement initiative is to play the "bad cop," if you will, to ensure that the project delivers on the promise of the investments made...read more