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Services are the building blocks of SOA, and like building blocks of a house or a building, the quality will define the value of the finished product. In this case, the SOA itself. Thus, spending... |
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Presentations
 Featuring Nick Mandel, Quality Director, New Mexico Department of Transportation The business model is often cited as a benchmark for how government agencies should manage and conduct their programs. But the high profile corporate scandals of recent years are not uncommon. And many business executives will readily admit the challenges of leading a private sector organization pale in comparison to the much more difficult arena of the government and the public sector. In this session, participants will take away: • Case studies of executives who make the successful transition between business and government and what they did to make the a difference, • Where government leads in Customer Satisfaction, Loyalty and other indicators for business success. • What business and government alike can learn from each other to face their next major competitor - the global economy! |
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- Tom Dwyer, Research Director, Yankee Group
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- Ken Orr, Founder and Chief Scientist, The Ken Orr Institute
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- Geary Rummler, Author and Co-Partner, Performance Design Lab
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