Ricoh is a global technology company, best known for its familiar range of office equipment and services including printers, projectors, document management systems and IT services. Headquartered in Sydney, Ricoh Australia maintains branches in all mainland capital cities.
New services herald a time of change
In the last five years, Ricoh's Australian operations have been through enormous change. Acquisitions and expansion into new markets, including the development of highly successful professional services and IT services arms, have resulted in the company doubling in size since 2010. Headcount has risen to over 1,100 employees. Major new customers have signed on with the company. To accommodate their needs, many new processes have been developed and old ones changed.
Declan O'Reilly, Business Excellence Manager, describes it as an exceptionally busy period and one that has been dramatic in terms of change.