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Performance Management - Measuring, Documenting and Demonstrating the value of BPM Projects

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Measuring, documenting and demonstrating the value of BPM projects is the key to promoting its adoption across the organizations. Before committing their resources to BPM, executives want to know what business value, often in dollars, the ‘other’ project delivered. Presentation will cover the following topics: Importance of measuring, Identifying KPIs, stating objective in terms of KPIs, framework/workshop techniques to identity KPIs and documenting and demonstrating the value creation against them. An example of a financial process will be included.

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