Available on Wednesday, May 10, 2017: Pre-register to reserve your spot.
Join this webinar to learn how global technology leader Ricoh Australia has successfully introduced a standardized approach to process mapping. Declan O’Reilly, Business Excellence Manager at Ricoh will provide a first-hand account of their process mapping journey, sharing lessons learned and some of the immediate benefits the organization has realized including:
• More effective process creation, capture and communication
• Empowering teams across the organization to deliver a consistent customer experience
• Simplifying external and financial audit processes
• Ensuring adherence to quality and compliance requirements critical to their carbon neutral status
• Better management and communication of client SLAs
The journey from strategy to operating success depends on creating an organization that can deliver the chosen strategy. This book, explaining the Operating Model Canvas, shows you how to do this. It teaches you how to define the main work processes, choose an organization structure, develop a high-level blueprint of the IT systems, decide where to locate and how to lay out floor plans, set up relationships with suppliers and design a management system and scorecard with which to run the new organization. The Operating Model Canvas helps you to create a target operating model aligned to your strategy.
In this webcast, I will..
Organizations make thousands of automated, operational decisions every week - from targeted pricing of products to determining which customers get automatic approval, from customizing website navigation and content to satisfying regulatory mandates. How well they make these decisions drives their profitability, makes or breaks their reputation and powers customer satisfaction.
All too often these decisions are not explicitly managed, assessed or even visible to the company’s business experts. Instead they are buried in the company’s software code and policy manuals, where they are hidden from view and may even be contradictory.
Decision modeling gives you the power to change this, to make your organization’s decisions transparent, agile and scalable.
In this webcast, authors James Taylor and Jan Purchase share highlights from their new book, Real-World Decision Modeling with DMN, and discuss the value of Decision Management and Modeling.
Launching a business architecture program is challenging. Culture, politics, and even our own thinking present significant challenges. Though the challenges are great, the benefits are even greater. Organizations struggling to realize their goals and move their companies forward are in desperate need of the solutions business architecture offers. This webcast features two industry experts who will share their insights into the world of Business Architecture, including the challenges, the opportunities and the road ahead.
In this webcast, Jeff will pinpoint the critical challenges of starting a business architecture practice and identify the specific steps you can take to move from startup to sustainability. Jeff will talk about the current state of the business architecture profession, roadblocks to avoid and best practices from successful business architecture practices.
Significant Updates Included In Latest Release of Core Courses
Most new business architecture (BA) teams jump right into defining business architecture models and frameworks. They spend incredibly little time defining the practice itself, what they want it to be, and how they are going to drive results. Yet this is where the challenge is.
Join Gregg Rock and two senior BA instructors, Linda Finley and Pat Salaski, as they discuss the objectives and unique value proposition of each of the core BA courses you need to get your practice off the ground and ensure long-term success.
The BA curriculum is designed specifically for individuals and organizations seeking to establish a standard BA training roadmap for their BA practice.
In this webcast, author Kimberly Watson-Hemphill will share some highlights from her new book, Innovating Lean Six Sigma (McGraw-Hill, 2016), and provide practical tips every business leader can use to get more from their Lean Six Sigma deployment.
** Special Offer for BPM Institute **
Get your copy of Innovating Lean Six Sigma at 45% off the list price. Take advantage of this offer
Joyce Meyers Ministries provide life changing global humanitarian aide and missions relief. In 2014, JMM provided more than 31.9 million meals supporting feeding centers in 33 countries, and over 1.6 million patients have been treated through JMM’s medical and dental efforts.
In 2014, JMM identified approximately 30 business processes that could benefit from implementing a business process management suite. The first process they chose to optimize was a process that was very manual and labor-intensive, involving 5 departments, a call center, and external vendors. This process was also critical to securing funds and sustaining operations.
In this webinar, Angela Triplett, Business Process Strategist at JMM, will share the JMM BPM story: from Process Discovery, to selecting a BPM vendor, to the lessons learned & best practice advice on using BPM (both technology & discipline) to address challenges such as:
Author of Customer Focused Process Innovation: Linking Strategic Intent to Everyday Execution
For any organization to prosper, its leadership must drive bottom line results, expand the product offerings, and identify opportunities to better strategically position the organization. But all too often they look to trendy business practices or copy the competition. They don’t know the answers to basic questions: How do things really work and fit together in this organization? What does the customer really want from us? Who really does what and where do I fit in? How can I move the ball forward? Without these answers, the organization’s innovation capabilities are limited.
Organizations are undergoing major transformations – to shift to digital business, become more customer-centric, and keep pace with regulatory changes. Any transformation impacts business processes, often requiring dramatic changes to how people work. Yet over 70% of transformation initiatives fail. Process management practitioners can change that and directly contribute to the success of their organization’s initiative by applying the latest process thinking, techniques and technologies to innovate and drive change.
Listen to Marc Kerremans discuss what you’ll learn at Gartner's London Business Transformation & Process Management Summit.