Webcasts

Greater operational efficiency and business agility are goals that are relevant to companies across all industry. Attend this webinar with Sanjeev Sharma, Principal Product Director, BPM & SOA and learn how Financial Services, Communications, Utilities and Retail customers have adopted business process management, employed best practices, and addressed the pertinent process challenges within their industry to deliver relevant business value.

Featured Speaker:

Any organization that has successfully implemented some level of Business Process Management (BPM), whether a first project or extended program, can point to its many benefits, such as improved coordination, control and employee productivity. But these benefits can decrease over time due to issues such as process complexity and excessive manual activities, as well as difficulties in coordinating actions across processes.

Learn the Habits that drive process-improvement success, from project delivery and growing team competency to scaling BPM across the enterprise. These are proven techniques that will help you get started implementing successful BPM projects throughout your organization. Process improvement is about achieving better business outcomes. Technology is providing powerful capabilities that organizations are using now to quickly and continuously improve customer-facing and back-end operations. The challenge, of course, is that there is no one-size-fits-all solution.

In this Innovation Workshop, Chubb Group of Insurance Companies discusses their administrative transition from a de-centralized to a centralized structure with BPM. View this webcast to learn how they were able to successfully make the transition and ensure internal and external customer satisfaction.

Both webcast archive and PDF are available.