Governments and companies worldwide have for generations sought to better manage the processes that are key to their constituencies and business by managing them to improve efficiency, insight into their impact, and how to use them to achieve greater flexibility. Over the years the introduction of new technology provides new ways to achieve these benefits yet each new technology also imposes a barrier in the path of success. In addition, change management and human and organizational change is a naturally resistant force that can stand in the way of success.
This webinar will discuss how to make your financial service organization more responsive to customers, opportunities and threats through event-driven processes in business process management (BPM). This will include the importance and meaning of events relative to a business process and the links between BPM and complex event process (CEP).
How can we improve customer satisfaction, loyalty and improve agent efficiency by using customer centric case management? We know that there is a much higher cost to acquire a new customer than getting repeat business from them. What can we do make sure we are managing customer interactions well so that customer get their issues resolved quickly and bring repeat business?
Today's global environment requires businesses to work smarter and to improve the coordination between planning and execution to continuously improve business processes and optimize costs. While Business Process Management (BPM) and Enterprise Architecture (EA) each have value on their own, they are also naturally synergistic, and together provide better business outcomes and strategic alignment of business and IT.
Organizations are constantly being pushed to create leaner organizations while maintaining productivity and profitability.To address this situation, Fujitsu is now offering complete process lifecycle management via the Cloud.Join us for a demonstration and discussion around how to quickly build business process applications in the Cloud with the Interstage Cloud BPM offering. During this session, we will walk you through:1. Getting started by creating your own secure space on the platform
Lean Six Sigma (LSS) produces real results in difficult economic times by uncovering process waste, reducing non-value adding activity, and increasing productivity. Business process management (BPM) and service-oriented architectures (SOAs) combine with LSS to accelerate improvements and results. At the same time, this combination increases organizational flexibility and technology-enabled responsiveness, key to positioning the company for growth as the economy improves.Lean Six Sigma (LSS) produces real results in difficult economic times by uncovering process waste, reducing non-value adding activity, and increasing productivity. Business process management (BPM) and service-oriented architectures (SOAs) combine with LSS to accelerate improvements and results. At the same time, this combination increases organizational flexibility and technology-enabled responsiveness, key to positioning the company for growth as the economy improves.
Cloud computing is a style of computing in which dynamically scalable and often virtualized resources are provided as a hosted service over the Internet i.e. ‘the cloud’. The goal of cloud computing is to provide easy, scalable access to computing resources and IT services.
Enterprises large and small are drawn by the advantages of cloud, resulting in very low barriers to entry and exit and high agility.
Business architecture is the critical bridge between business strategic and operational planning and technology at an enterprise level. This Round Table will explain why it is becoming more important in 2008.
Business Architecture survey results will also be discussed.
Featured Speakers
William Ulrich, President, TSG, Inc. and Co-Chair BPMInstitute.org’s Business Architecture Conference Series
William Ulrich is President of TSG, Inc. and a strategic planning consultant.
Keeping customers, attracting new customers, rapidly delivering new products, providing consistent service through multiple channels (branch office, internet, ATM, telephone) and meeting regulatory requirements is a daunting pursuit of retail bankers. This demanding proposition requires the continual development of a portfolio differentiated financial services, which requires a significant investment in transforming IT.
A successful SOA implementation isn’t guaranteed, it comes together when business and IT coordinate their efforts. But bringing IT and the business together can be daunting. They knock heads. When they talk, they don’t seem to speak the same language. To promote the cross-functional, cross-discipline collaboration between business and IT you need to successfully implement your SOA by leveraging the planning, impact analysis, and communication platform established by Enterprise Architecture (EA).
