Quality processes are central to the success of any large organization, and all business units should play by the same rules. While this is certainly true, each department is bound to have unique requirements which is why a one-size-fits-all approach to business processes doesn't work. This white paper uses the example of one department that typically considers itself the exception to business process standardization, the legal department. Readers will learn how solid business processes enabled this department to improve its work involving customer transactions and its effort to make business units more successful.
Generali PPF Holding embarked on an organization-wide business transformation to significantly boost productivity and efficiency in the area of Corporate Risks underwriting. Discover Generali’s BPM journey in this case study.
To cope with growing organizational demands, Generali PPF Holdings saw a need to implement a robust solution provided by the Bizagi BPM Suite to sustain a wide range of key business requirements for corporate risks insurance underwriting and policy administration processes.
BPM programs live or die on the success of the pilot project, which in turn depends on choosing the right first process. Since BPM initiatives involve deep cultural changes, the pilot project has to deliver results that are:
- Quick: to gain management approval for wider rollout
- Measurable: to justify further investments
- Contagious: to trigger widespread user adoption
- Extensible: to enable the benefits to be felt across teams, departments and processes.
This whitepaper provides guidance on selecting the optimal business process (or group of processes) for a BPM pilot project. By taking this approach, project owners can be confident of a low-risk BPM initiative that generates sufficient momentum to kick off a successful companywide BPM program.
We live in a continuously changing business environment, which moves ever-closer to a more-connected digital world. Successful organizations need to be proactive and adjust quickly. Therefore an increasing number of organizations establish a Business Process Management Discipline (BPM-Discipline(tm)) in order to move their strategy into execution at pace with certainty. As any other management discipline, the BPM-Discipline is established through the appropriate business process, the process of process management. This new process is led through an emerging top management role, the Chief Process Officer (CPO). The CPO manages the process of process management in a way that it creates value by executing the business strategy across organizational boundaries, like departments or divisions. The CPO is the "value scout" of the organization.
While many, most, organizations know they need to focus on business processes, a matching focus on operational decisions is less common. The effective combination of Business Process Management (BPM) with Business Decision Management (BDM) is emerging as a critical element in successful organizations.
The Intersection of Process and Decision
Business Process Management is well established in organizations of every size. Many, most, organizations identify, document, model, automate and manage their business processes. Many of these organizations have adopted a technology stack, a Business Process Management System, to support their BPM work. Despite the importance of operational decisions, most do not yet similarly manage business decisions. This is changing as more organizations adopt Business Decision Management as well as Business Process Management so they can work at the intersection.
Most companies, from high-tech firms to heavy equipment manufacturers, are wrestling with effectively delivering content to their customers’ and employees’ smart phones and tablets.
From product manuals and training materials, to catalogues, employee handbooks, and annual reports, most organizations suffice with PDF files, the mobile equivalent of a static document or web page.
Adopting a mobile-friendly content strategy enables a myriad of benefits that go far beyond delivering the right content to the right device at the right time—including collaboration via social networking platforms, multimedia (audio and video) enhancements, interactivity (quizzes and exercises to test mastery of concepts), annotations to content, and much more.
The environment in which organisations find themselves is and remains in a state of flux; markets are volatile, customers are able to manage on their own and are more articulate than ever and it’s impossible to imagine society today without social interaction. In addition, organisations are faced with more (new) legislation than they have ever experienced before and there is unprecedented pressure on margins and profit.
These developments are forcing organisations to change and within the changes taking place the demand for innovation is becoming increasingly greater. Why is that? Simple: to add value both internally and (preferably) externally. The question is whether and, if so, how a discipline such as Business Process Management (BPM) can and must contribute towards innovation.
This whitepaper answers that question by addressing the following subjects:
How to Build a Decision Requirements Model using the new Decision Model and Notation (DMN) standard
The Object Management Group has recently adopted the Decision Model and Notation as a beta standard. Here’s how you can use it to define your decision requirements.
Why Model Decisions
The goal of this paper is to describe the four iterative steps to complete a Decision Requirements Model using the forthcoming DMN standard. Before beginning, it is important to understand the value of defining decision requirements as part of your overall requirements process. Experience shows that there are three main reasons for doing so:
Despite the massive efforts undertaken in many organizations, the promises of the latest business trends have often failed to come to fruition. This is not the result of lack of effort, smart people, software tools, new ideas, or new approaches. It is due to the absence of a holistic, business-centric approach to solving the complex challenges within a company. This approach is business architecture. This whitepaper explores five core principles of business architecture and provides important facts that are valuable to know before beginning, or when evaluating an existing internal business architecture program.
The Convergence of Social, Mobile and Business Process Management
To stay ahead in todays rapidly changing business environment, organizations need agile business processes that allow them to adapt quickly to evolving markets, customer needs, policies, regulations, and business models. The convergence of a trio of technologies and business practices - social computing, mobile computing and business process management (BPM) – is opening up interesting avenues for business.