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  • Premium quality training: Same learning interaction as face to face training without the travel expenses.
  • Convenient format: Two half day (4 hour) sessions held live on back to back days.
  • Efficient and cost effective: Login from anywhere with an internet and phone connection.
  • Certificate of Completion: Receive a Certificate of Completion for each course you take.
  • Career advancement: Finish your Certificate of Training over the web. We also offer PDU's.
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2014 Live Online Training Schedule

Practice-Based Business Architecture

It takes one set of skills to establish your business architecture but it takes another set of skills to leverage that business architecture for strategic planning, business design efforts, project deployment and governance. This course provides attendees with practice-based business architecture concepts and skills. This includes extending the basic business architecture through strategy, product, initiative and stakeholder mapping. The course also discusses how to leverage business architecture to benefit related disciplines including business modeling, Lean Six Sigma, business process management and case management. The scenarios and case studies in this course offer practical guidelines on how to leverage business architecture when you return to work. Finally, the course offers advanced guidelines for governing your business architecture.

October 10 - 9 AM to 5 PM ET

Process Modeling, Analysis and Design: As Is, To Be

Modeling, analysis and design skills are essential to BPM success. In this course you will acquire a solid understanding of practical techniques for modeling, analysis and design. The section of this lesson on modeling provides insight on how to depict business processes via maps and models in order to prepare for the analysis and improvement of business process performance. You will learn the significance of creating the right context for process modeling and the definition of clear boundaries.

October 14 & 15 - 1 to 5 PM ET (each day)

Organizational Change Management

Change is the heart and soul of our business environments; making sure that the workforce is ready to meet the demands of the changing work place is fundamental to ongoing business success. Yet many business change initiatives struggle in achieving success and up to 70% fail for one key reason – a failure to recognize and manage the impact of the changes on their organization. Many organizations create and implement communication plans so why are so many still failing? This Organizational Change Management (OCM) course is designed for participants with an interest in learning different fundamental concepts of organizational change and want an opportunity to experience analyzing an organization’s requirements for developing and running a change management program.

October 20 & 21 - 1 to 5 PM ET (each day)

Business Architecture / IT Architecture Alignment

Most organizations lack a well-articulated blueprint of their business. While everyone can see their small piece of the puzzle, no one has visibility into the business as a whole. To address this lack of visibility, organizations must be able to visualize their business through formal business architecture. Yet, this is only one piece of the puzzle. Where there is no blueprint of a business, there is no corresponding blueprint of how the business relies on and is intertwined with IT architecture. As a result, it is difficult to determine the impact of key decisions, deploy cross-functional initiatives, optimize key resources and funding, and streamline communication and deployments between business and IT.

October 24 - 9 AM to 5 PM ET

Process Modeling With BPMN

The Business Process Modeling Notation (BPMN) is a standard for business process modeling, and provides a graphical notation for specifying business processes in a Business Process Diagram (BPD), It is based on flowcharting techniques similar to activity diagrams from the Unified Modeling Language (UML). The objective of BPMN is to support business process management for both technical users and business users by providing a notation that is intuitive to business users yet able to represent complex process semantics. The BPMN specification also provides a mapping between the graphics of the notation to the underlying constructs of execution languages, such as Business Process Execution Language (BPEL).

October 27 & 28 - 9 to 5 PM ET (each day)

SOA 101

Cloud computing is a style of computing in which dynamically scalable and often virtualized resources are provided as a hosted service over the Internet - the cloud.  To take advantage of these services, organizations need to understand Service Oriented Architecture (SOA).  Recent tactical success in the utilization of Web services and the value proposition of Cloud Computing has brought renewed attention to a strategic commitment to SOA.  Early adopters have been investing in SOA for the past five years but now the development of more rigorous methodologies and technologies – and the maturing of standards – are making SOA accessible to everyone.  SOA is an example of a software architecture.  It can be defined as a software design and implementation methodology for creating loosely coupled, coarse-grained business services.  These business services can be independently developed and combined into higher value business processes. 

November 10 & 11 - 1 to 5 PM ET (each day)

Decision Management and Business Rules 101

Decision Management and business rules allow the effective automation of decision-making combined with increased business agility. Adopting decision management and business rules technology improves customer service, enables 1:1 marketing, increases straight through processing and more effectively leverages scarce resources.

November 12 & 13 - 1 to 5 PM ET (each day)

Process Measurement and Metrics

Process measurement skills are essential to BPM success. In this course you will acquire a solid understanding of practical measurement techniques as applied to the analysis and design of business processes.

Determining what to measure and defining clear measurement criteria are at the basis of success in process measurement. This session presents key concepts and tools on the basic principles of process measurement, and how to apply these principles at both the organizational level and the business process level. You will learn how to apply process measurement to both the analysis and design of business processes, and what are the critical success factors and the pitfalls to avoid. Participants will practice key process measurement skills on case studies and apply these to their own organization through connections exercises.

November 17 & 18 - 1 to 5 PM ET (each day)

SOA for Architects

Defining a Service Oriented Architecture (SOA) is the current challenge of many enterprise IT organizations. The emergent popularity of Web services, and the ease of implementation, has enabled most organizations to adopt an incremental approach to SOA via Web services.  However, the larger architectural issues must be analyzed and addressed in order to expand SOA. SOA is first and foremost, an enterprise architecture discipline. Service oriented practitioners agree that the ‘service’ is the new unit of planning and management in an EA framework. The same practitioners will also note that SOA reference architectures, policies and guidance are essential to a successful program.

November 24 & 25 - 1 to 5 PM ET (each day)

Establishing Business Process Governance & Centers of Excellence

As process management begins to blur the traditional boundaries of the organization, a more transparent and accurate decision making process is necessary.

This course builds a comprehensive understanding of how to best address this challenge with a focus on developing a firm understanding of the emerging roles of process owner, process council, and the process office.  It instructs the student how to:

December 1 & 2 - 1 to 5 PM ET (each day)

Customer Experience Modeling and Design

Customer Experience is a broad and yet somewhat vague concept to many.  But it is important to understand that how you deliver a customer experience can make a huge differentiation in products, services and company performance in the marketplace. 

Many analysts have pointed out how much a single percentage point of improvement in customer satisfaction or customer loyalty or customer retention can make to a company’s bottom line.  But those things don’t just improve through efforts in one area of a business or fixing one kind of transaction.  These kinds of improvements can only come through understanding what influences a customer to stay with your service or to recommend your products to a friend. 

December 3 & 4 - 1 to 5 PM ET (each day)

Business Information Semantics & Rules

Is your enterprise defining a business transformation led by value chain analysis or a balanced scorecard? Are you having trouble finding data to serve as measures? Are you having a problem communicating the transformation details? These are symptoms of a missing business information architecture. Business information architecture is an aspect of business architecture that defines the terms that business people use to talk about business information, and relates those terms to business strategy, processes, capabilities and organization aspects of the blueprint. Business information architecture also examines the strategic and operational decisions that a business makes and analyzes the information needed to enable the decision.

December 3 & 4 - 1 to 5 PM ET (each day)

Decision Modeling With DMN

The Decision Model and Notation (DMN) is a standard for decision modeling in the process of being adopted by the Object Management Group. It provides a graphical notation for specifying decisions so that decision making can be modeled separately from business processes. DMN allows both technical users and business users to describe, model and manage decision-making by providing a notation that is intuitive to business users yet able to represent complex decision making. The DMN specification also provides a mapping between the graphics of the notation to the underlying constructs of execution environments such as business rules management systems and predictive analytic environments.

December 3 & 4 - 1 to 5 PM ET (each day)

Service Oriented Integration

IT managers have been under increasing pressure to migrate a portfolio of independent "stovepipe" applications to an integrated set of business services that can be aligned with changing business requirements and support new business processes faster and with reduced cost. Today, corporations have to choose from a number of integration products such as Integration Brokers, J2EE Application Servers, and Web Services tools – that have quite different capabilities, never mind different architectures and standards. However, these tools address only partially the challenges that corporate IT is facing: how to systematically and efficiently build and integrate applications using a unified approach, unified architecture and - where feasible – a single platform for application development and integration.

December 8 & 9 - 1 to 5 PM ET (each day)

Using BPM Discipline with Six Sigma & Lean Methodologies

To provide students the ability to create a Customer focused – Process Enabled Enterprise. This requires a business process framework, established enterprise architecture, creating "real-time" business intelligence, and a link between continuous improvement projects and key business processes. Most businesses need to evolve from a bottoms-up Six Sigma (DMAIC) or Lean approach, to a strategic framework that will set the foundation for growth, accountability, and performance management.

December 8 & 9 - 1 to 5 PM ET (each day)

Designing Service Oriented Solutions

Service Oriented Architecture (SOA) has emerged as the dominant architectural style, especially for enterprise solutions. The potential benefits of SOA in terms of flexibility, agility, cost, and time to market have secured its position, and most software organizations are planning to or are currently adopting SOA. But is the marketing hype just setting up SOA to deliver another major disappointment (remember ERP, BPR, Objects, Components)? Gartner is already reporting that SOA has entered the dreaded “Trough of Disillusionment”. Well…Not if we can help it!

December 15 & 16 - 1 to 5 PM ET (each day)

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2014 Training Schedule

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