Live Online

Training without the travel!

Live Online and On-Demand Training are the perfect alternatives to our face-to-face training. Advance your career and your company by taking a single course or pursuing a Certificate of Training. Take courses from the comfort of your home or office on your PC, phone or tablet.

Special Offer: Save $195 on your first eLearning course. Use discount code FIRSTCOURSE at checkout.

  • Premium quality training: Same learning interaction as face to face training without the travel expenses.
  • Convenient format: Two half day (4 hour) sessions held live on back to back days.
  • Efficient and cost effective: Login from anywhere with an internet and phone connection.
  • Certificate of Completion: Receive a Certificate of Completion for each course you take.
  • Career advancement: Finish your Certificate of Training over the web. We also offer PDU's.
  • Private Live Online Training: Train your entire team of 10 or more. Learn more »

2014 Live Online Training Schedule

Establishing Business Process Governance & Centers of Excellence

As process management begins to blur the traditional boundaries of the organization, a more transparent and accurate decision making process is necessary.

This course builds a comprehensive understanding of how to best address this challenge with a focus on developing a firm understanding of the emerging roles of process owner, process council, and the process office.  It instructs the student how to:

December 1 & 2 - 1 to 5 PM ET (each day)

Customer Experience Modeling, Analysis and Design

Managing customer experience is receiving increasing management attention, as organizations rediscover that it costs far more to acquire a new customer than to keep an existing one. While hardly a new topic, with roots going as far back as total quality management, many B2C and some B2B organizations are increasing their emphasis on modeling, mapping, analyzing and improving their customers’ experience.

In the B2C sector, net promoter score, customer surveys and focus groups are just a few of the tools of the trade. Some firms have appointed chief customer officers (CCOs) to serve the customer more attentively, and even more have already appointed a Vice President in charge of customer experience.

December 3 & 4 - 1 to 5 PM ET (each day)
Registration Closed

Modernizing Requirements Gathering

Today's conventional approach to requirements analysis and engineering is limited in its value as organizations attempt to address demands for increased innovation, rapid product and service rollout, outsourcing and new technology enablers such as BPMS, business rules engines and SOA. 

Additionally, the agile development movement and IT-centric methods for analyzing and designing software solutions don't accurately represent how business processes, rules, events, knowledge and human to system interaction fit together. This prevents the creation of a cohesive business solution design that can be understood by the business analysts and their stakeholders.

The inability to preserve business concepts throughout the business/IT change lifecycle leaves the business community to continually rely on their IT counterparts to understand the details of how their business operates, resulting in a cycle of rework that is incompatible with agility.

December 3 & 4 - 1 to 5 PM ET (each day)

Business Information Semantics & Rules

Is your enterprise defining a business transformation led by value chain analysis or a balanced scorecard? Are you having trouble finding data to serve as measures? Are you having a problem communicating the transformation details? These are symptoms of a missing business information architecture. Business information architecture is an aspect of business architecture that defines the terms that business people use to talk about business information, and relates those terms to business strategy, processes, capabilities and organization aspects of the blueprint. Business information architecture also examines the strategic and operational decisions that a business makes and analyzes the information needed to enable the decision.

December 3 & 4 - 1 to 5 PM ET (each day)
Registration Closed

Decision Modeling With DMN

The Decision Model and Notation (DMN) is a standard for decision modeling in the process of being adopted by the Object Management Group. It provides a graphical notation for specifying decisions so that decision making can be modeled separately from business processes. DMN allows both technical users and business users to describe, model and manage decision-making by providing a notation that is intuitive to business users yet able to represent complex decision making. The DMN specification also provides a mapping between the graphics of the notation to the underlying constructs of execution environments such as business rules management systems and predictive analytic environments.

December 3 & 4 - 1 to 5 PM ET (each day)
Registration Closed

Service Oriented Integration

IT managers have been under increasing pressure to migrate a portfolio of independent "stovepipe" applications to an integrated set of business services that can be aligned with changing business requirements and support new business processes faster and with reduced cost. Today, corporations have to choose from a number of integration products such as Integration Brokers, J2EE Application Servers, and Web Services tools – that have quite different capabilities, never mind different architectures and standards. However, these tools address only partially the challenges that corporate IT is facing: how to systematically and efficiently build and integrate applications using a unified approach, unified architecture and - where feasible – a single platform for application development and integration.

December 8 & 9 - 1 to 5 PM ET (each day)
Registration Closed

Using BPM Discipline with Six Sigma & Lean Methodologies

To provide students the ability to create a Customer focused – Process Enabled Enterprise. This requires a business process framework, established enterprise architecture, creating "real-time" business intelligence, and a link between continuous improvement projects and key business processes. Most businesses need to evolve from a bottoms-up Six Sigma (DMAIC) or Lean approach, to a strategic framework that will set the foundation for growth, accountability, and performance management.

December 9 & 10- 1 to 5 PM ET (each day)

Business Architecture / IT Architecture Alignment

Most organizations lack a well-articulated blueprint of their business. While everyone can see their small piece of the puzzle, no one has visibility into the business as a whole. To address this lack of visibility, organizations must be able to visualize their business through formal business architecture. Yet, this is only one piece of the puzzle. Where there is no blueprint of a business, there is no corresponding blueprint of how the business relies on and is intertwined with IT architecture. As a result, it is difficult to determine the impact of key decisions, deploy cross-functional initiatives, optimize key resources and funding, and streamline communication and deployments between business and IT.

December 11 - 9 AM to 5 PM ET
Registration Closed

Designing Service Oriented Solutions

Service Oriented Architecture (SOA) has emerged as the dominant architectural style, especially for enterprise solutions. The potential benefits of SOA in terms of flexibility, agility, cost, and time to market have secured its position, and most software organizations are planning to or are currently adopting SOA. But is the marketing hype just setting up SOA to deliver another major disappointment (remember ERP, BPR, Objects, Components)? Gartner is already reporting that SOA has entered the dreaded “Trough of Disillusionment”. Well…Not if we can help it!

December 15 & 16 - 1 to 5 PM ET (each day)
Registration Closed

Shopping cart

View your shopping cart.

2014 Training Schedule

Need help choosing courses?

Need help choosing the right courses?

Learning Paths

Review our recommend Learning Paths »

Certificate of Training

Pre-Purchase Certificate of Training & save $2,000+

Certificate of TrainingBuy the eight courses in advance. Save $2,000+ and get a Professional Membership.
Learn more »