Andrew Spanyi

Profile

Upcoming Training Courses

Customer Experience Modeling, Analysis and Design - BrainStorm DC - September 27, 2017 - 09:00

This course provides participants with the key concepts, terms, methodologies, and techniques to map, model, analyze and design customer experience.

Customer experience is receiving increasing...

Wednesday, September 27, 2017 - 09:00

Organizational Change Management - BrainStorm DC - September 28, 2017 - 09:00

Organizational change management (OCM) is needed for success with business improvement and transformational programs. This exercise based course provides insight on OCM and reorganization,...

Thursday, September 28, 2017 - 09:00

Customer Experience Modeling, Analysis and Design - BrainStorm New York - November 8, 2017 - 09:00

This course provides participants with the key concepts, terms, methodologies, and techniques to map, model, analyze and design customer experience.

Customer experience is receiving increasing...

Wednesday, November 8, 2017 - 09:00

>> View all Courses

Organizational Change Management - BrainStorm New York - November 9, 2017 - 09:00

Organizational change management (OCM) is needed for success with business improvement and transformational programs. This exercise based course provides insight on OCM and reorganization,...

Thursday, November 9, 2017 - 09:00

Contributions

Four of the Top Reasons for Operational Excellence Failure

Given that operational excellence (Op Ex) was built on a solid foundation of total quality management principles, it’s a bit surprising that as many as two thirds of Op Ex programs fail to meet expectations. While there are many reasons accounting for the failure of enterprise wide Op Ex programs,...

Career Options for Business Analysts and Project Managers

We live in times where the only constant is change. Efforts to shift to Digital Business and transformations are underway everywhere. It's no wonder that many of our members, especially analysts and project/portfolio managers, are trying to figure out where they'll go next in their careers and what...

Robotic Process Automation (RPA), BPM and BPMS

There’s a fair amount of excitement around Robotic Process Automation or RPA. Some of it is just hype and some of it has substance. In February of this year, *Forrester forecasted that the size of the RPA market will reach $2.9 billion by 2021 – only to quickly point out that this number pales in...

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