Andrew Spanyi

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Upcoming Training Courses

Digital Business 101 - Live Online - begins July 25, 2018

There’s a great deal of excitement around new digital tools and technologies. Yet, some subject matter experts argue that it’s strategy which has more to do with driving digital business success – than technology alone. In this one day course, participants will learn about the key building...

Wednesday, July 25, 2018 - 13:00
Thursday, July 26, 2018 - 13:00

Robotic Process Automation (RPA) - Live Online - begins August 8, 2018

Robotic Process Automation (RPA) involves the development of software robots that can be programmed to do basic tasks across applications just as human workers do and has the potential to reduce the burden of repetitive, simple tasks on employees. This course outlines what RPA is – and what it...

Wednesday, August 8, 2018 - 13:00
Thursday, August 9, 2018 - 13:00

Customer Experience Modeling, Analysis and Design - Live Online - begins August 20, 2018

This course provides participants with the key concepts, terms, methodologies, and techniques to map, model, analyze and design customer experience.

Customer experience is receiving increasing...

Monday, August 20, 2018 - 13:00
Tuesday, August 21, 2018 - 13:00

>> View all Courses

Digital Customer Experience - Live Online - begins August 22, 2018

Digital customer experience is the set of digital interactions between a customer and an organization which creates customer value. This course provides participants with the key concepts, terms, and techniques to deploy digital customer experience.

The generic term of customer...

Wednesday, August 22, 2018 - 13:00
Thursday, August 23, 2018 - 13:00

Digital Business 101 - BrainStorm DC - September 24, 2018 - 13:00

There’s a great deal of excitement around new digital tools and technologies. Yet, some subject matter experts argue that it’s strategy which has more to do with driving digital business success – than technology alone. In this one day course, participants will learn about the key building...

Monday, September 24, 2018 - 13:00

Customer Experience Modeling, Analysis and Design - BrainStorm DC - September 26, 2018 - 09:00

This course provides participants with the key concepts, terms, methodologies, and techniques to map, model, analyze and design customer experience.

Customer experience is receiving increasing...

Wednesday, September 26, 2018 - 09:00

Robotic Process Automation (RPA) - BrainStorm DC - September 26, 2018 - 09:00

Robotic Process Automation (RPA) involves the development of software robots that can be programmed to do basic tasks across applications just as human workers do and has the potential to reduce the burden of repetitive, simple tasks on employees. This course outlines what RPA is – and what it...

Wednesday, September 26, 2018 - 09:00

Organizational Change Management - BrainStorm DC - September 27, 2018 - 09:00

Organizational change management (OCM) is needed for success with business improvement and transformational programs. This exercise based course provides insight on OCM and reorganization,...

Thursday, September 27, 2018 - 09:00

Digital Customer Experience - BrainStorm DC - September 27, 2018 - 09:00

Digital customer experience is the set of digital interactions between a customer and an organization which creates customer value. This course provides participants with the key concepts, terms, and techniques to deploy digital customer experience.

The generic term of customer...

Thursday, September 27, 2018 - 09:00

Digital Business 101 - Live Online - begins October 24, 2018

There’s a great deal of excitement around new digital tools and technologies. Yet, some subject matter experts argue that it’s strategy which has more to do with driving digital business success – than technology alone. In this one day course, participants will learn about the key building...

Wednesday, October 24, 2018 - 13:00
Thursday, October 25, 2018 - 13:00

Digital Business 101 - BrainStorm New York - November 5, 2018 - 09:00

There’s a great deal of excitement around new digital tools and technologies. Yet, some subject matter experts argue that it’s strategy which has more to do with driving digital business success – than technology alone. In this one day course, participants will learn about the key building...

Monday, November 5, 2018 - 09:00

Customer Experience Modeling, Analysis and Design - BrainStorm New York - November 7, 2018 - 09:00

This course provides participants with the key concepts, terms, methodologies, and techniques to map, model, analyze and design customer experience.

Customer experience is receiving increasing...

Wednesday, November 7, 2018 - 09:00

Robotic Process Automation (RPA) - BrainStorm New York - November 7, 2018 - 09:00

Robotic Process Automation (RPA) involves the development of software robots that can be programmed to do basic tasks across applications just as human workers do and has the potential to reduce the burden of repetitive, simple tasks on employees. This course outlines what RPA is – and what it...

Wednesday, November 7, 2018 - 09:00

Organizational Change Management - BrainStorm New York - November 8, 2018 - 09:00

Organizational change management (OCM) is needed for success with business improvement and transformational programs. This exercise based course provides insight on OCM and reorganization,...

Thursday, November 8, 2018 - 09:00

Digital Customer Experience - BrainStorm New York - November 8, 2018 - 09:00

Digital customer experience is the set of digital interactions between a customer and an organization which creates customer value. This course provides participants with the key concepts, terms, and techniques to deploy digital customer experience.

The generic term of customer...

Thursday, November 8, 2018 - 09:00

Robotic Process Automation (RPA) - Live Online - begins November 28, 2018

Robotic Process Automation (RPA) involves the development of software robots that can be programmed to do basic tasks across applications just as human workers do and has the potential to reduce the burden of repetitive, simple tasks on employees. This course outlines what RPA is – and what it...

Wednesday, November 28, 2018 - 13:00
Thursday, November 29, 2018 - 13:00

Customer Experience Modeling, Analysis and Design - Live Online - begins December 3, 2018

This course provides participants with the key concepts, terms, methodologies, and techniques to map, model, analyze and design customer experience.

Customer experience is receiving increasing...

Monday, December 3, 2018 - 13:00
Tuesday, December 4, 2018 - 13:00

Digital Customer Experience - Live Online - begins December 5, 2018

Digital customer experience is the set of digital interactions between a customer and an organization which creates customer value. This course provides participants with the key concepts, terms, and techniques to deploy digital customer experience.

The generic term of customer...

Wednesday, December 5, 2018 - 13:00
Thursday, December 6, 2018 - 13:00

Contributions

BPM Maturity is Needed for Digital Business Success

BPM Maturity is Needed for Digital Business Success The importance of a process orientation in driving digital business success has been recognized for some time. In the early days of digital – it was already recognized that leading companies succeed with digital by re-envisioning customer...

Essential Skills for Digital Business Leaders

A successful digital business initiative relies upon adopting agile principles, an enduring focus on improving customer experience and executing programs with a business process based view with enabling digital information technology. Measuring what matters to customers and challenging the...

5 Questions to Assess Digital Transformation at the Enterprise Level

Digital transformation is still one of the business buzzwords of the year. It is estimated that 89% of organizations have digital transformation as a business priority. But if you feel like you’ve come to a standstill in your digital transformation efforts, you are not alone. As many as 84% of...

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