Exam Coverage Map

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Coverage Area Percentage
Business Process Management Concepts 15%

The background, history and concepts of BPM. BPM as a management discipline versus a methodology. The possible benefits obtained when practicing BPM. How it improves organizational performance and provides sustainable competitive advantage.  Strategic investment based on aligning process performance to business strategy. The fundamental process concepts behind BPM.

Process Discovery and Modeling 20%

The approaches to use during process discovery including key principles, best practices, techniques, valuable tools, and questions to ask. The concepts and principles of hierarchical modeling.  Identifying the value chains, value streams, end-to-end processes, sub-processes and activities.  Defining a business process architecture.  Understanding industry reference models and process classification frameworks.  The different ways to express process knowledge. Maps vs models.  The different diagram types, when to use each one and how to create each one. The best practices to follow to create and maintain sustainable process models.  Modeling pitfalls and how to avoid them.

Process Improvement (Analysis & Design) 15%

The concepts and principles of process analysis and design. Ways to identify which process to improve first. Quantitative vs qualitative analysis. Characteristics of a well-designed process. Running an improvement team. The specific methods available to use during process analysis and design. Differentiating one method from another.  The different tools, techniques and best practices to obtain analytical insight and optimal design.

Process Measurement 15%

The concepts and principles of process measurement.  Examples of process performance measures.  How to validate measurement data.  How to manage by measurement.  How to define a tops-down measurement system.  Defining organizational, process and activity level measures.
Measurement techniques, tools, worksheets and diagrams.  How different methods approach process measurement.  Understanding how different methods define specific metrics.

Business Process Technologies 20%

The capabilities of modeling tools and support for different notations.  The capabilities of a standalone process modeling tool versus an enterprise modeling tool.  The capabilities and use of process simulation.  The concepts, design and capabilities of BPMN.  Best practices for modeling with BPMN.  The concepts, design and functional capabilities of a BPMS.  Creating analytical and executable models.

Process-Oriented Enterprise 15%

The concepts and principles of a process-oriented enterprise. Ways to assess an organization’s readiness for Enterprise BPM.  Creating a roadmap for adopting BPM. The concepts and models of process governance – both conceptual models and structural models.   The concepts, structures and functions of a Center of Excellence.

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Study materials and references include:

  • Process Improvement books
  • Articles, webcasts white papers
  • Industry standard specifications
  • Select Process Frameworks
  • Individual Skills Self-Assessment
  • Learning Paths for Prof Dev

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