Digital Decisioning and Automated Decisions 101 - Fall Session 1 - September 18, 2023 - 09:00

Fall Session 1

Digital Decisioning and Automated Decisions 101

Monday, September 18, 2023 from 9AM to 5:00PM
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This course is an overview of a standards-based approach to automating and digitizing business decision-making. Using a Decision Management approach, decision modeling and business rules technology is a proven way to automate decisions for increased business agility and more effective, more targeted processes.

The Decision Management approach leverages decision modeling and business rules technology to drive the effective automation of decision-making. Digitizing and automating decisions increases business agility and improves performance. Applying decision management and adopting decision modeling and business rules technology improves customer service, enables one-on-one marketing, increases straight-through processing, and more effectively leverages limited resources. This course introduces you to key best practices to delivering successful decision automation projects.

You’ll learn about a proven, standards-based approach to defining, understanding, and automating business decisions. By way of examples drawn from a variety of industries and use cases, you’ll see how modeling decisions and managing both decisions and business rules improve business outcomes over the short term and long term. In addition, you’ll learn how effective decision management simplifies and improves business processes and how business rules management systems add value. You will also discover multiple approaches for identifying suitable decisions.

Preview this course below.

Course Outline:

  • Digital Decisioning and Decision Automation: Introduction
    Automating decisions delivers agility, alignment among business and technical teams, and reduced costs when done correctly. The key concepts of digital decisioning, decision automation, business rules, BRMS, and Decision Management are introduced.
  • The Big Picture: Decisions in Processes, Events, and Systems
    Decisions and Decision Services are part of an overall systems portfolio to help improve business processes, event processing, and enterprise applications, such as CRM, SFA, and ERP.
  • The Decision Management Framework
    Decision Management is the business discipline that enables your organization to get the most from business rules. It builds on existing IT assets and uses business rules to deliver simpler, smarter, more agile systems and processes.
    • Step 1: Decision Discovery and Modeling
      Scope and manage business rules projects by identifying the decisions that can be improved and modeling decision requirements before harvesting business rules. This is on focus on business objectives, on organizational structure and business processes, and on gradually adding detail to manage complexity.
    • Step 2: Decision Service Definition and Implementation
      Develop reusable application components that deliver these decisions to operational systems using business rules technology. Learn key deployment concepts, the role of a BRMS, and critical components of such systems.
    • Step 3: Decision Measurement and Improvement
      Use performance management technology and approaches to constantly monitor and continuously improve business rules and decisions.
  • Getting Started and First Steps
    While the end game is broad adoption of this new discipline, you’ll learn why it’s advantageous to adopt it gradually and show an ROI at every stage.

Unique Value of Course:

This course is based on proven approaches and emerging standards used in both commercial and government scenarios. Technology-neutral and business-focused, the course delivers a non-technical introduction to the effective application of business rules technology and Decision Management.


  • Gain an understanding of fundamental tenets of decision automation and the business challenges it addresses
  • Learn how to build decision models, link these models to your business, and capture and manage business rules
  • Understand how decision models and business rules link to business performance and organizational change
  • Learn standards-based notations and proven approaches for developing and managing decision models
  • Walk through various case studies and exercises for modeling decisions and capturing business rules
  • Deliver a set of getting started guidelines for decision management

Who Should Attend:

  • Business managers and executives
  • Business analysts
  • Business and enterprise architects
  • Program and portfolio managers
  • Business strategists
  • Other specialists requiring a working knowledge of Decision Management and business rules

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Course Availability

This course is available via the following methods:

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Short Preview (1-5 mins)


CEO, Decision Management Solutions