Live Online FAQs


Live Online Training Highlights

  • Premium quality training: Same learning interaction as face to face training without the travel expenses.
  • Convenient format: Two half day (4 hour) sessions held live on back to back days.
  • Efficient and cost effective: Login from anywhere with an internet and phone connection.
  • Breakthrough technology: The interface is geared towards Live Online training students.
  • Early, Professional and Corporate member discounts: Enroll 60 days early to get the best rates.
  • Credibility: These practioner-led training courses have been built based on the feedback from the largest BPM community in the world.
  • Certificate of Completion: Provide feedback and receive a Certificate of Completion for each course you take.
  • Career advancement: Finish your Certificate of Training over the Web! We also offer PDU's.
  • Team-focused Live Online Training: You can also train your entire team Live over the Web; contact us at elearning[at] for more information.
  • Alternate ways to online enrollment: Call (508) 475-0475 x15 to enroll in any eLearning course.

Frequently Asked Questions

What is Live Online Training?

Live Online Training is the newest of's range of convenient training delivery options. Students join the instructor in a virtual classroom, without leaving the comfort of their own office. Using high impact web conferencing technology designed for maximum interaction, students can access the virtual classroom remotely, from any location worldwide, and still benefit from instructor-led training.

Why is offering Live Online Training? is responding to the need to offer BPM training to geographically diverse individuals and organizations around the world who may be unable to travel to an in-person training event but prefer the interactivity of face to face training to the self-paced training delivery option. Live Online training provides the student with the opportunity to take training courses from the comfort of their desktop in two convenient sessions. This training option benefits the students by eliminating travel costs as well as time away from the office. The half day format allows for overnight assignments and a chance to let the content "sink in."

What courses are available as Live Online Training?
In addition to our public Live Online training courses, virtually all of the courses offered at our face-to-face training events are also available via Live Online training on request for teams of 10 or more. Please view the course's page for specifics on delivery options and specific dates.

How many students can access a Live Online course?
All courses are sold on a per head basis. Example: A team of 3 would need to purchase a copy of the course for each individual.

How can I enroll in a Live Online training course?
You are able to enroll in a course via the "enroll" link found in the box on the righthand side of the course's description page. As an alternate to enrolling via the Web, you could call (508) 475-0475 x15 between 9am and 5pm EST to enroll.

Do Live Online courses count towards a Certificate of Training?
Courses taught via Live Online along with each of our other delivery methods all can be put towards a Certificate of Training. Read more about the Certificate of Training program.

Pre-purchase your Certificate of Training and save.

Can I earn Professional Development Units for Live Online Training?
Project Management Institute Professional Development Units are available on request for each Live Online training course. Students can earn one PDU for each hour of online training, totaling eight after completing the two four-hour course sessions.

Course logistics - this section covers delivery and methodology.

How is Live Online Training delivered?
Prior to the course, registered training attendees will receive login details and course materials in electronic form. Attendees are responsible for printing the course materials and reading the Live Online training instructions. When the course starts, attendees enter the virtual classroom using an internet connection and their Web browser - audio is handled with a normal telephone conference.

  • For students in the U.S and Canada: from a land line, the 866 phone call is free.
  • Students outside the U.S and Canada: To avoid distance phone charges, just provide your phone number ahead of time and you will receive a callback that will drop you into the telcon automatically. It's recommended to not use a mobile phone as charges may apply.

When do the Live Online courses start and end?
In the US and Canada, full-day courses are split into two half-day sessions that are 4 hours each. Most Live Online courses start at 1:00 pm EST and end at 5:00 pm EST.

In Europe, full-day courses start at 6pm GMT and end at 10pm GMT. See website for scheduling details on individuals courses.

What are the technical requirements?

  • You will need a computer always connected to the internet with unobstructed internet access through port 80 and 443 (http and https). This is standard in most companies.
  • Windows Vista, XP or 2000.
  • Microsoft Internet Explorer, version 6 or later with ActiveX allowed.
  • Flash (latest version)
  • Adobe Acrobat Reader
  • A screen resolution of at least 1024x768.
  • Live Online Training uses a standard telephone conference, so a telephone headset or a conference telephone in a quiet setting is preferable.

You will not need to install extra software on your own PC.

View complete system requirements documentation.

What is the cost of Live Online Training?
This depends on your membership status. Professional members save 15% on all eLearning courses, simply login to receive your discounted rate when you register. Corporate members should create a profile (if they haven't already) and login to receive their CM discount of 15% to 25%.

What is the teaching style used in Live Online Training?
Live Online Training utilizes the same teaching methodology as the face-to-face classroom training. You can expect a mix of instructor presentations, instructor-guided exercises, self-paced exercises and discussions. Interaction is encouraged! 

What is the class size used in Live Online Training?
We limit Live Online classes to 24 attendees.

What will the students get to keep after Live Online Training?
All attendees will be able to keep the used course materials (electronic form) and the exercise project files produced during training.

Do Live Online courses cover the same content as classroom training?
Live Online courses cover the same content as for its corresponding classroom course version. Instructors utilize the same presentations, demonstrations and exercises as classroom training sessions, adapted for the Web.

Do Live Online courses have the same length as classroom courses?
The length for a Live Online course is the same as for a corresponding classroom course. Live Online training uses the same presentations, demonstrations and exercises as classroom training sessions.

What about privacy?
Every Live Online Training attendee will receive login details for access into the virtual classroom.

After training has ended, students will be still be able to access course content via the curriculum. 

The telephone conference used for sound allows each student to hear the instructor and their fellow students on the call. However, if the student has questions they would like to ask the instructor, they can do so via a secured chat tool in the user interface.

What is your cancellation policy?
As part of our cancellation policy, will accept substitute registrants  up to 2 (two) business days prior to training start date.  Cancellations received less than 10 (ten) business days prior to training start date will result in loss of training fees.  Cancellations received 11+ (eleven plus) business days prior to training start date may be transferred to a future training course. No refunds will be given. Discounts may not be applied to previous registrations.

Schedule is subject to change:
Please note that the Live Online schedule is subject to change. In the event that a course is cancelled or re-scheduled, will notify the participants no later than the week prior to course start date.

Payment Policy:
Payment is due in full at the time of registration. If you have any questions, please call the eLearning Manager at 508-475-0475 ext. 15.

Alternate ways to register:
Alternatively to online submission, you may print the registration forms and fax to 508-475-0466 or mail to BrainStorm Group, Inc. 45 Lyman Street, Suite 23, Westborough, MA 01581.

You may also register via phone by calling 508-475-0475 ext. 15.

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