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Convergence and The User Adoption Challenge

Much has been written about the promise of implementing a process-driven architecture: better synergy between business requirements and information technology solutions, lower cost of integration, and improved visibility of business operations. However, there are roadblocks that prevent the design of a fluid architecture that delay the realization of the promise. This presentation will review the roadblocks and present recommendations for realizing a process-driven enterprise.

Case Study: Managing Processes Across an Enterprise with BPM

In this presentation, Gary Chan, the City of Walnut Creek, California, will share a case study presentation on how they were challenged to turn its many cumbersome and unreliable manual processes involved in 41 projects – ranging from Community Development to Public Services – into efficient and automated processes across the organization. Chan will discuss why the City turned to a Business Process Management (BPM) solution, Metastorm e-Work, and how the solution was integrated into existing Web-based systems.

Case Study: Leveraging Industry-Specific BP Templates

Physicians Mutual is a century old, Midwest Health and Life insurance company. Physicians Mutual is one of only two companies that have been named to the Ward's 50 Benchmark Group for thirteen consecutive years. The Ward's 50 Benchmark Group recognizes outstanding financial results in the areas of safety, consistency, and performance. Last year, Physicians Mutual made a committment to fundamentally change their business processes and information systems over the next five years.

Advantages of Rules Driven BPM

The core of a business’s integrity lies within its policies and rules and their management. The rules must be separated business processes if an organization is to know what the rules are, where the rules guide business decisions, and anticipated business impact when rules change. This presentation offers a practical approach for integrating a business rules approach, especially where BPM and BRE technology come together. 

Case Study: Supply Chain Operations – Leveraging BPM to Streamline New Product Development and Product Change Orders

All organizations are process driven and most of the processes are paper or e-mail based. One of the most process intense groups within a manufacturing company is the Technical/Engineering group. In this presentation, Todd Wilson, Manager of Technical Systems for Cooper Tire & Rubber Company will discuss leveraging Business Process Management (BPM) to get a handle on critical engineering processes. From Change Orders to Process Development, Wilson will share how Cooper Tire is using BPM to organize, prioritize, and improve processes to gain efficiencies and competitive advantage.  

Whose Process Is It Anyway?!

BPM refers to both a business strategy and a set of technologies to enable the strategy. Too often, the technology choices are made before the business is even ready to begin. Business leaders must define their BPM strategy, set their objectives, determine what areas should be optimized and which must be compromised. This presentation explores how to strike the right balance between process improvements that technology can deliver and what improvements the business is ready to accept.

Leveraging Process Modeling to Deliver Business Value

Process Modeling is the key to developing the real-time, agile organization. Currently, more and more organizations are striving to improve performance and quality while reducing costs. In order to make this happen, organizations have to have a much better understanding of how their key business processes work. This talk will focus on how business process modeling needs to fit within the entire strategic management framework.

Case Study: Process Improvement in The Financial Services Industry Featuring: Dental Benefit Providers

As part of a new business initiative, Dental Benefit Providers, a division of UnitedHealth Group, created an outsourcing service for the repricing of dental claims from other insurance companies. Due to Service Level Commitments, the existing system in DBP was determined to be inadequate. This session describes how DBP was able to deploy a BPM solution to create and implement a brand-new automated claims repricing system within 30 days. It will also touch on the lessons learned throughout the process, alternatives considered, and the final results of the initiative a year later.   

Case Study: How Automating Business Rules Transformed Our Service Organization

Zurich North America embarked on a large program initiative to replace its claim processing system. The business transformation and the majority of the system benefit were driven by a "smart" system concept. This presentation discusses how the new claim system imbeds best practices, monitors and enforces compliance to those practices, and provides a framework that allows the business to respond quickly to the changing competitive and regulatory environment.  

Panel: BPM Best Practices: Matching The Right Tools For The Job

The side by side comparison is making a comeback you can line up anything from cars to televisions and compare them side by side. So why not do the same with vendor solution providers, well why not? This panel will allow attendees an opportunity to ask solution providers questions about their solutions live and hear what they have to say and how they stack up against the competition sitting right next to them. Moderated by industry analyst Doculabs this session is sure to help you see where the similarities and differences are across BPM products and providers.