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Whose Process Is It Anyway?!

BPM refers to both a business strategy and a set of technologies to enable the strategy. Too often, the technology choices are made before the business is even ready to begin. Business leaders must define their BPM strategy, set their objectives, determine what areas should be optimized and which must be compromised. This presentation explores how to strike the right balance between process improvements that technology can deliver and what improvements the business is ready to accept.

Leveraging Process Modeling to Deliver Business Value

Process Modeling is the key to developing the real-time, agile organization. Currently, more and more organizations are striving to improve performance and quality while reducing costs. In order to make this happen, organizations have to have a much better understanding of how their key business processes work. This talk will focus on how business process modeling needs to fit within the entire strategic management framework.

Case Study: Process Improvement in The Financial Services Industry Featuring: Dental Benefit Providers

As part of a new business initiative, Dental Benefit Providers, a division of UnitedHealth Group, created an outsourcing service for the repricing of dental claims from other insurance companies. Due to Service Level Commitments, the existing system in DBP was determined to be inadequate. This session describes how DBP was able to deploy a BPM solution to create and implement a brand-new automated claims repricing system within 30 days. It will also touch on the lessons learned throughout the process, alternatives considered, and the final results of the initiative a year later.   

Case Study: How Automating Business Rules Transformed Our Service Organization

Zurich North America embarked on a large program initiative to replace its claim processing system. The business transformation and the majority of the system benefit were driven by a "smart" system concept. This presentation discusses how the new claim system imbeds best practices, monitors and enforces compliance to those practices, and provides a framework that allows the business to respond quickly to the changing competitive and regulatory environment.  

Panel: BPM Best Practices: Matching The Right Tools For The Job

The side by side comparison is making a comeback you can line up anything from cars to televisions and compare them side by side. So why not do the same with vendor solution providers, well why not? This panel will allow attendees an opportunity to ask solution providers questions about their solutions live and hear what they have to say and how they stack up against the competition sitting right next to them. Moderated by industry analyst Doculabs this session is sure to help you see where the similarities and differences are across BPM products and providers.

Selection Criteria for BPM Solutions 04-04

While they sound the same on the surface, BPM software solutions don't all do the same thing. Each offering is optimized for a specific set of processes, integration requirements, human interface requirements, exception handling requirements, and performance management requirements, and each makes specific assumptions about the roles and required skills of process designers. Using illustrations from leading BPM offerings, this talk shows how to find the software that fits your particular needs.

Emerging Business Integration Issues and their Risks

This presentation discusses various perspectives on emerging business models including Business Integration vs. Dis-Integration, Web Services, the demise of true consulting, etc. Diverse views will be synthesized into a competitive future landscape. This presentation will challenge its audience to consider what their firms might look like ten years out, with an additional mental stretch if this view is not to their liking. The case will be made for an imperative to shift into an agile process technology anticipating what tools, capabilities, and concepts will be required to survive.  

Global Integration - Meeting Business Challenges

Business success today is more difficult than ever. "Changing the way we implement on our business objectives" is the key focus of Irene Dec's presentation. Many business objectives will never be achieved, even after spending millions of dollars.

Transforming Traditional Executive Mental Models

Senior management’s traditional functional mindset frequently represents one of the most significant barriers to fundamental and lasting change. Arguably, the traditional functional paradigm has done more to impede customer focused, business performance improvement, including the effective deployment of enabling information technology, than almost any other factor. This presentation will explore the key elements and principles in transforming traditional executive mental models and behaviors to a more effective paradigm based on business process thinking.  

Moving beyond the Buzz, Understanding and Effectively Utilizing Business Process Management

With organizations focusing on improving efficiencies and leveraging existing systems, business process management (BPM) is now a top priority. While the concept is not new, the notion of a “process” is broadening. Doculabs considers a process to be any business function or set of functions that includes the interaction of people and systems – potentially large numbers of distributed people and disparate systems – where management, coordination, and automation of tasks and decision-making can provide business benefit.