BPM 101 is the foundational course for those starting their BPM journey. It presents an overview of process modeling, analysis, design, the technologies in BPM and the role of BPM in digital transformation.BPM 101 is the cornerstone course of the BPM curriculum. It has recently been updated to reflect the evolution in new tools and technologies as well as the central role of BPM in digital transformation. It is especially useful for people new...

Achieving success with BPM relies upon skill in process modeling, analysis and design. This course equips you with the practical, applied knowledge to lead/facilitate process improvement projects. Modeling, analysis and design skills are indispensable to BPM success. In this course you will acquire a solid understanding and develop skill in practical techniques for process modeling, analysis and design. Beginning with a section on modeling, you...

This session presents key concepts and tools on process measurement. You will learn how to apply these principles in your organization at both the organizational level and the business process level.Process measurement skills are essential to BPM success. In this course you will acquire a solid understanding of practical measurement techniques and how to apply these to the analysis and design of business processes.Determining what to measure and...

This course builds a comprehensive understanding of how to establish process governance with a focus on the emerging roles of process owner, process council, and the process office. As organizations evolve their BPM practices from simple process improvement towards process management, a more transparent and effective governance process is necessary. This course builds a comprehensive understanding of how to establish BPM governance with a focus...

Attendees will learn a structured approach to using BPMN. Their knowledge is enhanced by using a software tool to provide hands-on practiceThe Business Process Modeling Notation (BPMN) is a standard for business process modeling, and provides a graphical notation for specifying business processes in a Business Process Diagram (BPD). It is based on flowcharting techniques similar to activity diagrams from the Unified Modeling Language (UML). The...

Understand the similarities and differences between four seminal methodologies: Six Sigma, Lean, Reengineering and BPM. Do exercises for techniques and discuss cases in each methodology.This course provides an overview of various methodologies and approaches commonly used in process improvement and management. Participants will understand the similarities and differences between Six Sigma, Lean, Reengineering and BPM. Exercises and case studies...

Face-to-face and virtual facilitation skills are needed for developing a business architecture, creating a process model, leading an improvement team, or running a meeting. Learn models and practice in all these areas.Whether you are developing a business architecture, creating a process model, leading an improvement team, or running a meeting, great facilitation skills are crucial. You need to be able to keep people engaged, elicit the...

Organizational change management (OCM) is needed for success with business improvement and transformational programs. This exercise based course provides insight on OCM and reorganization, technological change and process based change initiatives.  This course on Organizational Change Management (OCM) is designed for participants who wish to understand the fundamental concepts of organizational change and want to sharpen their skills in...

This course provides participants with the key concepts, terms, methodologies, and techniques to map, model, analyze and design customer experience.Customer experience is receiving increasing management attention as organizations rediscover that it costs far more to acquire a new customer than to keep an existing one. With roots going as far back as total quality management, many B2C and some B2B organizations are increasing their emphasis on...

Not your typical intro to agile class! This course focuses on teaching the basics of agile while explaining the limitations and provides recommendations for avoiding typical agile implementation pitfalls. The Agile Manifesto was created by and for software developers and doesn't account for many issues that an enterprise level transformation will encounter like analysis, reporting, governance, project management, or regulatory considerations....

Not your typical agile class! Learn how business analysis and agile based project management fit into an agile implementation. The Agile Manifesto was created by and for software developers and doesn't account for many issues that an enterprise level transformation will encounter like analysis, reporting, governance, project management, or regulatory considerations. Enterprise level transformations are failing (or not performing as well as...

Participants will learn how to function tactically and strategically as an agile business analyst. Detailed work and hands-on exercises will include writing user stories, decomposing epics, analysis wall management, and practice with more techniques. This two-day course provides in-depth practical knowledge and skills to business analysts who wish to become adept in using an agile approach in software development. It provides the context to put...

Operational Excellence (OpEx) stresses the application of key principles, the alignment of management systems, and the application of process improvement tools. Operational Excellence has a focus on a long-term change in organizational culture. The focus of Operational Excellence (OpEx) goes beyond the traditional event-based model of improvement toward a long-term change in organizational culture. OpEx stresses the application of key...

  This course outlines the relationship of Lean Six Sigma (LSS) and Business Process Management (BPM) to Operational Excellence (OpEx) and provides insight into the needed skills and tools. We will explore and discuss the skills, training, and infrastructure required to launch a successful project. There will be an overview of the process improvement methodology and tools used to make significant improvement to business processes. We will...

Lean Tools in Action will provide participants with an introductory understanding of Lean strategies and basic improvement methodologies within the context of a project or an organizational unit. No matter how well designed, well-planned or well-managed, all organizational units and/or projects can be improved in one way or another. It can involve working conditions, poor resource utilization, getting ahead of competition or to better keep...

This course offers participants the opportunity to practice the basic set of process improvement tools, by using hands-on exercises, and to gain the real-world experience needed to achieve improvement goals.This course builds upon earlier courses in the Operational Excellence (OpEx) track and provides practical experience on the basic methods used by experienced practitioners to create lasting process improvements. The emphasis is not on theory...

Agile Methodology for BPM discusses how to apply agile concepts, principles, and standards for members of Business Process Management including analysts, project managers, and leaders. Providing value more frequently in BPM is emphasized. This class is excellent for BPM practitioners who are working with scrum teams and for leaders who want to inject agile principles into their process improvement departments.Agile Methodology for BPM provides...

The Agile BPM Roles and Responsibilities class focuses on how to implement agile in BPM initiatives. Participants will learn how to apply agile principles to BPM and the agile BPM delivery life cycle. In addition they will learn how to adapt roles in agile and how to setup process improvement work that delivers value more quickly to internal and/or external customers. Agile BPM Roles and Responsibilities provides the foundation for any BPM...

 Agile Techniques for BPM gives hands-on practice in the use of different techniques to refine, deliver, and demo user stories in agile BPM. This class is excellent for BPM analysts who are working with scrum teams and for leaders who want to inject agile principles into their process improvement departments. The third class in the certification, Agile Techniques for BPM, focuses on adapting both agile and BPM techniques to refine,...

 Agile BPM in Action gives participants hands-on experience applying the concepts, principles, and techniques of agile BPM. You will have an immersive experience in the sprint cycle for agile BPM from sprint planning to sprint demo—reinforcing the previous 3 classes and adding layers of details for implementing this new methodology. Agile BPM in Action provides hands on experience for any BPM professional who wants to apply agile to...

Business Architecture provides context and understanding for organizational environments. This course provides an overview of key concepts of the profession and practical application of business architecture. This course provides an overview of key Business Architecture definitions, concepts and practices with a focus on value delivery.  It explores the role and responsibilities of the business architect relative to other roles in the...

Business Architecture provides context and understanding for defining and delivering organizational strategy. This course builds both conceptual and practical knowledge of the tools and techniques used in business architecture. This course provides an overview of key Business Architecture definitions, concepts and practices with a focus on value delivery using key business architecture techniques. To achieve business alignment, we must first:...

Business Architects need to think from a business perspective; expert in employing consultative techniques like facilitation, influence, change leadership and communication. In this course participants will gain new insight to critical perspective for the business architect.This course focuses on the skills and competencies needed to perform business architecture; "being" a Business Architect. Using business architecture tools, we’ll develop the...

Once the value of Business Architecture is demonstrated within an organization, the next step is to set up governance and a Center of Excellence to formally establish the practice and the Business Architect role within the organization.  This course provides the roadmap for creating a successful Business Architecture practice.  It is beneficial for anyone who is just starting to establish a Business Architecture practice within their...

This course brings together the knowledge and skills from other Business Architecture courses and puts it within context. It provides an end-to-end process for creating and applying Business Architecture for various scenarios. This includes everything from planning an effort, to assessing the current state and architecting the target state, to planning initiatives and measuring the results. It describes key activities to be performed as well...

This training course provides attendees with the ability to establish and map formal blueprints of business and IT architectures and use these blueprints to drive solution oriented roadmaps, IT transformation funding and project definition, prioritization and deployment. Most organizations lack a well-articulated blueprint of their business. While everyone can see their small piece of the puzzle, no one has visibility into the business as a...

Foundation course for those embarking upon cultural and digital transformation journeys leveraging hyperautomation, No Code, AI, Process Mining, IoT and Blockchain with best practices & examples. Digital Transformation has many facets - from cultural transformation to deployment of various emerging digital technologies. This course provides an overview of pragmatic recommendations and the methodologies for the transformative digital...

Design thinking is now an essential capability for business analysts, enterprise architects, and business process leaders who need to drive fast-paced digital transformation. In this immersive full-day session, attendees work collaboratively to learn and apply the essential tools of design thinking, rapid prototyping, and lean experimentation. You will learn the fundamentals of the design thinking methodology and how apply it to accelerate...

Robotic Process Automation (RPA) involves the development of software robots that can be programmed to do basic tasks across applications just as human workers do and has the potential to reduce the burden of repetitive, simple tasks on employees. This course outlines what RPA is – and what it is not. Further, it explores how best to select opportunities to apply RPA, calculating the ROI on RPA projects, implementation best practices and...

Digital customer experience is the set of digital interactions between a customer and an organization which creates customer value. This course provides participants with the key concepts, terms, and techniques to deploy digital customer experience.The generic term of customer experience (CX) covers the entire landscape from traditional customer service to new digital methods that are used to interact with customers. Digital customer experience...

This course provides participants with the key concepts, terms, methodologies, and approaches to building a roadmap or blueprint for success with digital business. Digital transformation has become part of the business lexicon. It is now clear that strategy has much more to do with driving digital business success – than just technology alone. In this one day course, participants will learn how to develop a roadmap or blueprint for digital...

This course provides participants with the key concepts, terms, methodologies, and approaches to develop the governance needed for success with digital business and stand up a digital center of excellence.Digital impacts firms globally, across traditional organizational boundaries. It requires increased collaboration in decision making and taking action. That’s why governance is central to success with digital transformation. In this one day...

Data Analytics 101 is a foundational course for anyone wanting to understand the world of big data and how to turn data into insights.  This course will teach you to use different types of data analytics in your organization including descriptive, predictive and prescriptive analytics to find business insights and gain a competitive advantage. Businesses are creating more and more data.  That data is everywhere.  On average,...

Businesses must turn their data into insights by using statistical analysis in order to be competitive. This course will teach you how to calculate and evaluate statistics for data analytics. Great course for beginners and analysts who want to leverage analytics within their transformation initiatives. Data is everywhere!  But how can businesses turn that endless data into insights that will allow a competitive advantage?  What...

This data analytics course is designed for executives, managers and analysts who want to understand how to implement both data management policies and data governance strategies for their organization. Participants will practice writing policies for security, ethics, quality, compliance management, disaster recovery, and more. How do we protect the data and data insights in our businesses?  Protecting data assets is more complex now with...

Data Visualizations are critical for turning data analytics into data insights for businesses. Visualizations power insights and drive actions from data analytics. The key is to remember that it’s less about the actual data analysis and more about the story that the data tells - visualizations power that story. This course explores how to display your data analysis results using data visualizations.  You will learn how to use Excel to...

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Learn how to use the standard decision modeling language - Decision Model and Notation (DMN) - to graphically define decision requirements so that decision making can be modeled separately from business processes and effectively automated. The Decision Model and Notation (DMN) is the Object Management Group’s standard for decision modeling. It is an easy-to-use notation system that represents complex decision-making. It provides a graphical...

This course is an overview of a standards-based approach to automating and digitizing business decision-making. Using a Decision Management approach, decision modeling and business rules technology is a proven way to automate decisions for increased business agility and more effective, more targeted processes.The Decision Management approach leverages decision modeling and business rules technology to drive the effective automation of decision-...

Learn how to operationalize the latest advanced analytic technologies such as data mining, predictive analytics, machine learning, and artificial intelligence to become more data-driven and drive business process innovation.Is your organization using the latest advanced analytic technologies to full advantage? The key to deriving maximum business value is taking into account the decision-making you want to improve. This course shows you how to...