Establish a Digital Center of Excellence

This course provides participants with the key concepts, terms, methodologies, and approaches to develop the governance needed for success with digital business and stand up a digital center of excellence.

Digital impacts firms globally, across traditional organizational boundaries. It requires increased collaboration in decision making and taking action. That’s why governance is central to success with digital transformation. In this one day course, participants will learn how to develop governance needed for success with digital business and stand up a digital center of excellence.

Governance is a key determinant of success in digital transformation. In this course, we examine digital challenges, key elements of digital governance, and how some firms are governing their digital transformations. The importance of collaboration, governing committees, clear roles, scalability and sharing information will be studied as will the linkage between governance and change management.

The digital age demands more than the traditional command-and-control-based governance. A silo-based mentality cannot scale to meet the requirements of digitally enabled businesses. CIOs need to rearrange governance based on the outcomes that deliver sustainable enterprise value via digital business.

An effective roadmap for digital requires challenging the existing models and crafting a robust operating model and governance for the organization. An enduring focus on improving customer experience with a business process based view and applying integrated enabling information technology is equally important as is developing a culture where it is easy for employees to serve customers.

Course Outline:

  • Overview of digital business concepts and principles
  • The core elements of governance for success with digital business
    • DBiz and Customer experience
    • DBiz and process architecture
    • DBiz and operating models
  • Shaping organization culture
  • Governance and change management
  • Digital Governance
    • What & Why
    • Key components
    • Success factors
    • Governance responsibilities
  • Governance and centers of excellence
    • What & Why
    • Key components
    • Success factors
    • Governance responsibilities
  • Accountability for digital business
  • Summary

Unique Value of Course:

Learn best practices in digital business. Gain a thorough understanding of customer journey mapping.  Understand how to lead customer experience driven digital business efforts. Learn a structured approach to understanding, analyzing and designing processes to improve performance with digital tools.


Understand the key components of governing for digital business. Recognize the value of governance in driving digital business success. Be able to challenge the current business model of an organization. Recognize the value of shaping organization culture in digital success. Be able to outline the role of governance and a center of excellence in digital success. Identify the major pitfalls in executing change management for digital business.  Be able to articulate the role of leadership, talent and culture in digital business success. Be able to assess skills needed for success with digital business.

Who Should Attend:

  • Enterprise Architects
  • Executives
  • Chief Data Officer
  • Chief Digital Officer
  • Chief Analytics Officer
  • Data Scientist
  • Data Specialist
  • Information Architects
  • Digital Specialist
  • Digital Strategist
  • Digital Strategy Director
  • Digital Product Managers
  • Digital Automation Officer
  • RPA Designer
  • RPA Engineer
  • Senior Managers in Operations and IT
  • Business Process Managers
  • Business Process Analysts
  • Business Analysts
  • Business Architects
  • Project managers

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  1. Save $195 on your first eLearning course. Use discount code FIRSTCOURSE at checkout.
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  3. Join the Corporate Sponsor program to save 25%
  4. Pre-purchase the eight-course requirement to earn your certificate & save $2,000+

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