Establishing Business Process Governance & Centers of Excellence

This course builds a comprehensive understanding of how to establish process governance with a focus on the emerging roles of process owner, process council, and the process office.

As organizations evolve their BPM practices from simple process improvement towards process management, a more transparent and effective governance process is necessary. This course builds a comprehensive understanding of how to establish BPM governance with a focus on the emerging roles of process owner, process council, and the process office.

This course instructs participants on how to define and implement process governance. It provides examples of how to think about the standards and practices of process governance as well as models about how to build process governance into your organizational structure. This course develops the essential elements that are needed to successfully justify, launch and to then evolve a BPM Center of Excellence (CoE) or process office in an organization. It will describe the mission and charter for a CoE and present examples of how some organizations have successfully established a CoE.

This course provides a robust approach to developing BPM Governance. It enables actionable insight into the role of governance which helps develop results in both process improvement and management and it lists the key pitfalls to avoid. The course is a hands-on, exercise-based approach to governance at both the organizational and project level. It identifies the different roles in process governance and has specific insight into the role of the process owner.

Preview this course below.

Course Outline:

  • Introduction
  • Advanced Process Management Principles
  • Process Governance
    • Key components
    • Success factors
    • Governance responsibilities
  • Process Governance Models and Structures
    • Management and Leadership
    • Structures and Practices
  • Process Ownership
  • Center of Excellence
    • What & Why
    • If and When
    • Success factors
    • Pitfalls
    • Sample CoE Charters
  • Summary

Unique Value of Course:

Attendees will learn a phased approach to adopting BPM Governance including cross-functional management, standardization, alignment, readiness assessment, and roadmap planning. This workshop is based on case studies from real-world experience of early adopters of BPM Governance and Centers of Excellence. It is a business-oriented, overview of BPM Governance providing actionable information for both business and IT professionals.


  • Introduce the broad concepts of BPM Governance
  • Understand the value, opportunities and challenges of establishing BPM Governance
  • Understand how establishing a BPM CoE facilitates the introduction and adoption of BPM Governance
  • Explore the best practices for designing and deploying BPM Governance and CoE

Who Should Attend:

  • Executive Process Owners
  • Business Analysts
  • Business Process Analysts
  • Business Process Managers
  • Project Managers
  • Business Architects
  • Global Process Owners
  • Line of Business Managers and Supervisors

Recommended Prior Courses:

BPM 101

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Establishing Business Process Governance & Centers of Excellence

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